Frequently Asked Questions

  • All
  • Atomizers
  • Batteries
  • Company
  • E-cigarettes
  • E-Liquid
  • Ordering
  • Tanks
  • Troubleshooting
  • Vaping

An e-cig is an electrical device that vaporises e-liquid into an inhalable form. It is an alternative way to obtain the nicotine your body is craving. Made from three component parts; a rechargeable battery, a tank, and an atomizer, easy enough for an adult to use and make the switch to vaping.

E-cigarettes are about choice. There is a perfect e-cig for everyone out there. Having such a wide range of choice means you can mix and match and try new things until you find your ideal vaping setup.

Please consult your Doctor or midwife on vaping while pregnant.

A mechanical mod is an e-cig in its most basic form. A battery tube, which you place a battery into. You press a switch which completes a circuit and provides power to your atomizer. Easy to set up, tricky to get right and not for beginners. You need to know your battery safety and ohms law so read up first.

When you are using an e-cig with the ability to vape below 1.0ohm. Generally the lower the ohm’s the more vapour and flavour.

The ability to vape your e-cig while it is on charge.

Variable voltage

Variable voltage gives another level to your vaping experience by allowing you to control the amount of voltage being provided to your atomizer head.

Variable Wattage

Much like variable voltage, variable wattage allows you to control the amount of power being provided to your atomizer head. Preferred by many due to its ease of use.

Variable Temperature

Using specifically designed coils you are able to set a target temperature on your VT device in Fahrenheit or Celsius. Your atomizer coil is rapidly heated to your selected temperature, and by continuously monitoring the change in coil resistance which is caused by temperature change, the power applied to the coil is varied to keep your temperature constant. Previously the lack of temperature control meant that coils could surpass their preferred heat limit and fire much hotter than is ideal, with VT vaping the risk of this is drastically reduced

This depends on a number of factors and personal preferences. Why not visit our knowledgable staff or call our customer service team who will be happy to guide you through your purchase?

Public Health England released a study that found vaping 95% safer than smoking. But we still cannot say this for sure. Scientific studies are still ongoing and the outlook is good.

We calculate you can save up to £3,800 a year by making the switch to vaping depending on the amount you smoke and current expenditure of cigarettes.

The most recent studies have shown that the risk of passive vaping is very low compared to that of passive smoking.

We as a company have always had a very strict over 18 policy. Now it’s the law, so is illegal to supply vaping products to anyone under the age of 18.

This can depend on a range of factors, but we’re here to make this decision easier for you with our simple vape pod kits to choose from, If you’re still feeling stuck, you can always give us a call.

MTL stands for ‘mouth to lung’ – this style of vaping is most similar to the way in which you would smoke a regular cigarette. This style of vaping is best for new vapers.

DTL stands for ‘direct to lung’ and differs to the MTL style of vaping – you inhale the vapour direct to your lungs without holding it in your mouth, this creates those bigger plumes of vapour you sometimes see.

Ensure you have read your user manual for the device, also a good source is youtube and checking the manufactures youtube channel. You can also get in touch with our team to help you.

Your battery will get warm when charging and with constant use. It should never be too hot to touch. If this happens, place it to one side to cool down and call a member of our team on:  +44 (01332) 987 597 for advice.

Your coil is receiving power from a battery, it is working hard to vapourise your e-liquid. It will get warm and what some would class as hot, especially if you are vaping it continuously. If you notice the coil getting warm just put it to one side to let it cool for a moment before vaping again.

A lot of the time this is not actually e-liquid but condensation. This can build up inside the mouthpiece, just give inside a wipe with a piece of paper towel. If your coil is spitting and you are actually getting e-liquid up through the mouthpiece, try turning your settings down to power less heat through the coil.

This is your Coil flooding. Don’t draw too hard, change your coil if it has been in for a considerable length of time and don’t overfill your tank.

This is either because you have the settings on your e-cig too high for the coil installed, or your coil needs replacing. Change your coil for a new one, turn your settings down and after priming the coil properly try again.

heck that your settings are optimum for the coil head installed and ensure your coil head hasn’t reached the end of its natural life and if it has, replace it. Make sure your battery is fully charged and take a slow steady draw. Still not getting any vapour? Call our customer service team

This is normally caused by drawing on the tank too hard. By doing this you will draw too much e-liquid into the coil that cannot be vapourised quickly enough, so it will just leak from the tank. Take a slow steady draw between 3 and 5 seconds long to prevent this. Leaking tanks can also be a symptom of the coil reaching the end of its natural life, ensure this is replaced and primed then try again.

Check your charger isn’t damaged. Ensure you are using a designated e-cig plug adaptor or correct USB cable. Check to see if there is any external damage to the battery and make sure the charging points are clean and free of e-liquid. If all of these things are in order contact our customer service team on:  +44 (01332) 987 597 who will be happy to help.

This depends on how much you vape and what settings you are using. Generally, a 10ml bottle of e-liquid will last a standard vaper 2 – 5 days, however for sub-ohm, high VG vaping that figure will be substantially lower.

Once again, this is personal preference. Some people will always stick to tobacco flavours so they have the complete sensation of smoking, others move away from tobacco flavours straight away. They go for some of the more exotic fruit or menthol flavours. Take advantage of our e-liquid multibuy deals on a variety of flavours whilst getting great savings.

This is a difficult one to answer as each vaper is different. A general rule of thumb is if you are a new starter smoking 20 a day you should start around the 18mg/ml (1.8%). If you start into sub-ohm vaping or variable voltage or wattage you might want to lower your nicotine strength. The best bet is to try a variety and see which suits you best.

Nicotine in its rawest form is classed a poison, but in our e-liquid it is so diluted it poses no real risk. All our e-liquids follow strict guidelines.

There are 3 ingredients in our e-liquids: UK produced diluent (PG/VG), pharmaceutical grade nicotine and flavour concentrate.

You can find out which replacement battery you need by reviewing your e-cigarette’s manual. You can find replacement batteries in our Batteries section

Yes rechargeable batteries will not last forever. It has a charge cycle and once it’s gone past that it can take longer to charge and won’t hold that charge for as long. This is normally 300 charges, but this is only a general rule of thumb.

This depends on how much you vape, the settings used and the capacity of the battery.

There can be a few reasons why. The main one being that your battery needs charging, give it a full charge and this should stop the flashing. If your battery is charged it could be your atomizer is not connecting correctly to the battery, try a new atomizer and see if this helps

Call our team on  +44 (01332) 987 597 if you are unsure

A battery that can be removed from your e-cig, meaning you can always have a charged spare with you.

An integrated e-cig battery means that it is not removable from the device. The e-cig has the battery sealed inside it, great for easy charging and maintenance.

We accept payments through our payment provider Paymentsense in both store and online. We accept All major card issuers, including Mastercard and VISA & Contactless payments in store – transaction limit is £45 (Apple Pay, Android Pay).

For Wholesale orders we do accept BACS payments, as well as credit/debit card.

Payments will appear as Herbaltides on your bank statements.

We offer various delivery options:

  • Royal Mail 1st Class Tracked
  • Royal Mail 2nd Class (Non-Tracked)
  • Free UK Delivery for spend over £40
  • Click & Collect from our Spondon store

You can see our full Delivery terms page for more detail.

We deliver to most countries, however, each country has its own rules on the import of e-cigarettes and e-liquids and we recommend checking these out before ordering as we cannot hold any responsibility for items which have been held/destroyed by customs or incur a customs charge. Find out more on our Delivery page, or contact our customer service team on:  +44 (01332) 987 597

Your items are packaged in a sealed bag for letterbox delivery. If you have multiple items classed as a large package these will be packaged in sealed bags and placed inside a larger box.

All parcels have a return delivery address, should your item need to be returned for failed delivery.

If you need to change your delivery address, please contact us within 30 minutes of placing your order. If the order is placed on a weekend, there is a chance it will already have been despatched before we reach your message, so please try calling on  +44 (01332) 987 597

This depends on what delivery option you choose when ordering. See our Delivery page for in-depth details.

If you are in the UK and haven’t chosen 1st Class Tracked Delivery, then please allow up to 11 working days for your parcel to arrive, for Europe and the rest of the world please allow up to 30 working days. If this time has passed then please contact our customer service team on:  +44 (01332) 987 597 who will be happy to help.

If you have selected 1st Class Tracked delivery, you will be sent a tracking number either by text or email directly from Royal Mail.

Free Delivery is also sent Tracked 24 and the same terms apply as above.

‘Complete’ means that your order has been despatched, this does not indicate that it has been delivered unfortunately.

Potentially yes, if you need to cancel your order please contact us within 30 minutes of placing your order. If you place your order over the weekend, it’s likely that your order will have been despatched before we are able to cancel it, however we can help you arrange return.

If you are purchasing one of our fantastic vape deals, all you do is add the amount required for the offer to be valid. Once you go to checkout, you will see your discounts in the cart or checkout page.

If you are experiencing issue please contact our team on  +44 (01332) 987 597

Yes we do. please contact us to arrange a return with one of our team members on  +44 (01332) 987 597

Please note we only accept returns on e-liquids if the product is damaged in transit or defective.

For all mods and hardware you have consumer statutory rights of product return within 28 days, the product must not have been tampered with or subject to other forms of abuse that would void its Warranty.

Established in 2014, Herbaltides is one of the leading vape companies in the UK. We value honesty, integrity, great value and putting our customers first. We offer our customers only the best vaping products on the market and a whole host of Self Manufactured UK produced e-liquid. Take a look where our vape stores are located.

Luckily for you Herbaltides have a strong following with a diverse network across social channels.

You can follow and interact with us via:

Facebook, Twitter and Instagram

You can also connect with us via Telephone on  01332 987 597 or email us on sales@herbaltides.co.uk

Yes we do, everyone like a saving. See our sales page for discounted vape products and clearance offers.

Yes we do!

We provide exclusive discounts for emergency workers through two schemes. Blue light card and Defence Discounts.

For store purchases, just show your card to a member of staff for 10% of orders.

For online purchases see your Blue Light Card App and Defence Discount Apps for online codes.

Yes we have two locations situated in Derbyshire, you can find our store information on our find a store page.

At Herbaltides we do not resell other brand e-liquids. All e-liquids sold at Herbaltides to the public and wholesale are 100% manufactured by Herbaltides at our Derby HQ in a clean room lab.

This depends, a tank used to be just a place to store your e-liquid. Not anymore, it’s all about personal preference. Have a look at our Tank section, do you want a large tank that will only need filling once a day? Or something small and streamlined? Do you want to build your own coils, or just pop a new coil in when needed? If you are struggling to pick a tank, call our customer service team on:  +44 (01332) 987 597 where we will be happy to help.

Once again, choice. Different sizes, styles, Coil compatibilities and even colours. Have a look at our Tank section for all the e-liquid tanks we stock.

Most e-cig tanks are cross-compatible. They come fitted with a 510 connection, which is an industry standard. If there is anything different it will be stated in the listing text of the specific tank.

The warranty does not cover accidental damage, it is there for manufacturers faults. Call our customer service team on: (01332) 987 597 who will be able to help you choose a new one.

As there are many tanks for both MTL and DTL vapers, there are some you can use with both 50/50 vg eliquids and 70/30 e-lquids. However some are suited to one or the other, contact a member of our team if you are unsure on  +44 (01332) 987 597

Also known as coils, they are the heart of your e-cig and what does the bulk of the work. An atomizer head contains the heating coil that takes power from the battery and vapourises your e-liquid.

This depends on the type of atomizer head, the settings you are using and how often you vape. Atomizers are classed as a consumable item and as such come with a dead on arrival warranty. They will not last forever and normally within a week or two will need replacing. This time is drastically reduced if they are being vaped at high powers.

To give people choice, some people want a higher resistance, others want nickel to use with a variable temperature devices. So much choice means versatility for vapers. Also each tank will take its own style of atomizer.

Please refer to the instruction manual of your device/tank. Or speak to one of our staff to help you.

This is completely normal. The atomizer crackling and popping is it heating up and vapourising your e-liquid.

Less vapour production, constant flooding and gurgling and a slightly burnt taste are all symptoms that you need to change your coil.

An Coil with a resistance that is below 1.0ohm. Generally, sub-ohm atomizers mean more vapour and flavour production.

Also known as coils, they are the heart of your e-cig and what does the bulk of the work. An atomizer head contains the heating coil that takes power from the battery and vapourises your e-liquid.

This depends on the type of atomizer head, the settings you are using and how often you vape. Atomizers are classed as a consumable item and as such come with a dead on arrival warranty. They will not last forever and normally within a week or two will need replacing. This time is drastically reduced if they are being vaped at high powers.

To give people choice, some people want a higher resistance, others want nickel to use with a variable temperature devices. So much choice means versatility for vapers. Also each tank will take its own style of atomizer.

Please refer to the instruction manual of your device/tank. Or speak to one of our staff to help you.

This is completely normal. The atomizer crackling and popping is it heating up and vapourising your e-liquid.

Less vapour production, constant flooding and gurgling and a slightly burnt taste are all symptoms that you need to change your coil.

An Coil with a resistance that is below 1.0ohm. Generally, sub-ohm atomizers mean more vapour and flavour production.

You can find out which replacement battery you need by reviewing your e-cigarette’s manual. You can find replacement batteries in our Batteries section

Yes rechargeable batteries will not last forever. It has a charge cycle and once it’s gone past that it can take longer to charge and won’t hold that charge for as long. This is normally 300 charges, but this is only a general rule of thumb.

This depends on how much you vape, the settings used and the capacity of the battery.

There can be a few reasons why. The main one being that your battery needs charging, give it a full charge and this should stop the flashing. If your battery is charged it could be your atomizer is not connecting correctly to the battery, try a new atomizer and see if this helps

Call our team on  +44 (01332) 987 597 if you are unsure

A battery that can be removed from your e-cig, meaning you can always have a charged spare with you.

An integrated e-cig battery means that it is not removable from the device. The e-cig has the battery sealed inside it, great for easy charging and maintenance.

Established in 2014, Herbaltides is one of the leading vape companies in the UK. We value honesty, integrity, great value and putting our customers first. We offer our customers only the best vaping products on the market and a whole host of Self Manufactured UK produced e-liquid. Take a look where our vape stores are located.

Luckily for you Herbaltides have a strong following with a diverse network across social channels.

You can follow and interact with us via:

Facebook, Twitter and Instagram

You can also connect with us via Telephone on  01332 987 597 or email us on sales@herbaltides.co.uk

Yes we do, everyone like a saving. See our sales page for discounted vape products and clearance offers.

Yes we do!

We provide exclusive discounts for emergency workers through two schemes. Blue light card and Defence Discounts.

For store purchases, just show your card to a member of staff for 10% of orders.

For online purchases see your Blue Light Card App and Defence Discount Apps for online codes.

Yes we have two locations situated in Derbyshire, you can find our store information on our find a store page.

At Herbaltides we do not resell other brand e-liquids. All e-liquids sold at Herbaltides to the public and wholesale are 100% manufactured by Herbaltides at our Derby HQ in a clean room lab.

An e-cig is an electrical device that vaporises e-liquid into an inhalable form. It is an alternative way to obtain the nicotine your body is craving. Made from three component parts; a rechargeable battery, a tank, and an atomizer, easy enough for an adult to use and make the switch to vaping.

E-cigarettes are about choice. There is a perfect e-cig for everyone out there. Having such a wide range of choice means you can mix and match and try new things until you find your ideal vaping setup.

Please consult your Doctor or midwife on vaping while pregnant.

A mechanical mod is an e-cig in its most basic form. A battery tube, which you place a battery into. You press a switch which completes a circuit and provides power to your atomizer. Easy to set up, tricky to get right and not for beginners. You need to know your battery safety and ohms law so read up first.

When you are using an e-cig with the ability to vape below 1.0ohm. Generally the lower the ohm’s the more vapour and flavour.

The ability to vape your e-cig while it is on charge.

Variable voltage

Variable voltage gives another level to your vaping experience by allowing you to control the amount of voltage being provided to your atomizer head.

Variable Wattage

Much like variable voltage, variable wattage allows you to control the amount of power being provided to your atomizer head. Preferred by many due to its ease of use.

Variable Temperature

Using specifically designed coils you are able to set a target temperature on your VT device in Fahrenheit or Celsius. Your atomizer coil is rapidly heated to your selected temperature, and by continuously monitoring the change in coil resistance which is caused by temperature change, the power applied to the coil is varied to keep your temperature constant. Previously the lack of temperature control meant that coils could surpass their preferred heat limit and fire much hotter than is ideal, with VT vaping the risk of this is drastically reduced

This depends on a number of factors and personal preferences. Why not visit our knowledgable staff or call our customer service team who will be happy to guide you through your purchase?

This depends on how much you vape and what settings you are using. Generally, a 10ml bottle of e-liquid will last a standard vaper 2 – 5 days, however for sub-ohm, high VG vaping that figure will be substantially lower.

Once again, this is personal preference. Some people will always stick to tobacco flavours so they have the complete sensation of smoking, others move away from tobacco flavours straight away. They go for some of the more exotic fruit or menthol flavours. Take advantage of our e-liquid multibuy deals on a variety of flavours whilst getting great savings.

This is a difficult one to answer as each vaper is different. A general rule of thumb is if you are a new starter smoking 20 a day you should start around the 18mg/ml (1.8%). If you start into sub-ohm vaping or variable voltage or wattage you might want to lower your nicotine strength. The best bet is to try a variety and see which suits you best.

Nicotine in its rawest form is classed a poison, but in our e-liquid it is so diluted it poses no real risk. All our e-liquids follow strict guidelines.

There are 3 ingredients in our e-liquids: UK produced diluent (PG/VG), pharmaceutical grade nicotine and flavour concentrate.

We accept payments through our payment provider Paymentsense in both store and online. We accept All major card issuers, including Mastercard and VISA & Contactless payments in store – transaction limit is £45 (Apple Pay, Android Pay).

For Wholesale orders we do accept BACS payments, as well as credit/debit card.

Payments will appear as Herbaltides on your bank statements.

We offer various delivery options:

  • Royal Mail 1st Class Tracked
  • Royal Mail 2nd Class (Non-Tracked)
  • Free UK Delivery for spend over £40
  • Click & Collect from our Spondon store

You can see our full Delivery terms page for more detail.

We deliver to most countries, however, each country has its own rules on the import of e-cigarettes and e-liquids and we recommend checking these out before ordering as we cannot hold any responsibility for items which have been held/destroyed by customs or incur a customs charge. Find out more on our Delivery page, or contact our customer service team on:  +44 (01332) 987 597

Your items are packaged in a sealed bag for letterbox delivery. If you have multiple items classed as a large package these will be packaged in sealed bags and placed inside a larger box.

All parcels have a return delivery address, should your item need to be returned for failed delivery.

If you need to change your delivery address, please contact us within 30 minutes of placing your order. If the order is placed on a weekend, there is a chance it will already have been despatched before we reach your message, so please try calling on  +44 (01332) 987 597

This depends on what delivery option you choose when ordering. See our Delivery page for in-depth details.

If you are in the UK and haven’t chosen 1st Class Tracked Delivery, then please allow up to 11 working days for your parcel to arrive, for Europe and the rest of the world please allow up to 30 working days. If this time has passed then please contact our customer service team on:  +44 (01332) 987 597 who will be happy to help.

If you have selected 1st Class Tracked delivery, you will be sent a tracking number either by text or email directly from Royal Mail.

Free Delivery is also sent Tracked 24 and the same terms apply as above.

‘Complete’ means that your order has been despatched, this does not indicate that it has been delivered unfortunately.

Potentially yes, if you need to cancel your order please contact us within 30 minutes of placing your order. If you place your order over the weekend, it’s likely that your order will have been despatched before we are able to cancel it, however we can help you arrange return.

If you are purchasing one of our fantastic vape deals, all you do is add the amount required for the offer to be valid. Once you go to checkout, you will see your discounts in the cart or checkout page.

If you are experiencing issue please contact our team on  +44 (01332) 987 597

Yes we do. please contact us to arrange a return with one of our team members on  +44 (01332) 987 597

Please note we only accept returns on e-liquids if the product is damaged in transit or defective.

For all mods and hardware you have consumer statutory rights of product return within 28 days, the product must not have been tampered with or subject to other forms of abuse that would void its Warranty.

This depends, a tank used to be just a place to store your e-liquid. Not anymore, it’s all about personal preference. Have a look at our Tank section, do you want a large tank that will only need filling once a day? Or something small and streamlined? Do you want to build your own coils, or just pop a new coil in when needed? If you are struggling to pick a tank, call our customer service team on:  +44 (01332) 987 597 where we will be happy to help.

Once again, choice. Different sizes, styles, Coil compatibilities and even colours. Have a look at our Tank section for all the e-liquid tanks we stock.

Most e-cig tanks are cross-compatible. They come fitted with a 510 connection, which is an industry standard. If there is anything different it will be stated in the listing text of the specific tank.

The warranty does not cover accidental damage, it is there for manufacturers faults. Call our customer service team on: (01332) 987 597 who will be able to help you choose a new one.

As there are many tanks for both MTL and DTL vapers, there are some you can use with both 50/50 vg eliquids and 70/30 e-lquids. However some are suited to one or the other, contact a member of our team if you are unsure on  +44 (01332) 987 597

Ensure you have read your user manual for the device, also a good source is youtube and checking the manufactures youtube channel. You can also get in touch with our team to help you.

Your battery will get warm when charging and with constant use. It should never be too hot to touch. If this happens, place it to one side to cool down and call a member of our team on:  +44 (01332) 987 597 for advice.

Your coil is receiving power from a battery, it is working hard to vapourise your e-liquid. It will get warm and what some would class as hot, especially if you are vaping it continuously. If you notice the coil getting warm just put it to one side to let it cool for a moment before vaping again.

A lot of the time this is not actually e-liquid but condensation. This can build up inside the mouthpiece, just give inside a wipe with a piece of paper towel. If your coil is spitting and you are actually getting e-liquid up through the mouthpiece, try turning your settings down to power less heat through the coil.

This is your Coil flooding. Don’t draw too hard, change your coil if it has been in for a considerable length of time and don’t overfill your tank.

This is either because you have the settings on your e-cig too high for the coil installed, or your coil needs replacing. Change your coil for a new one, turn your settings down and after priming the coil properly try again.

heck that your settings are optimum for the coil head installed and ensure your coil head hasn’t reached the end of its natural life and if it has, replace it. Make sure your battery is fully charged and take a slow steady draw. Still not getting any vapour? Call our customer service team

This is normally caused by drawing on the tank too hard. By doing this you will draw too much e-liquid into the coil that cannot be vapourised quickly enough, so it will just leak from the tank. Take a slow steady draw between 3 and 5 seconds long to prevent this. Leaking tanks can also be a symptom of the coil reaching the end of its natural life, ensure this is replaced and primed then try again.

Check your charger isn’t damaged. Ensure you are using a designated e-cig plug adaptor or correct USB cable. Check to see if there is any external damage to the battery and make sure the charging points are clean and free of e-liquid. If all of these things are in order contact our customer service team on:  +44 (01332) 987 597 who will be happy to help.

Public Health England released a study that found vaping 95% safer than smoking. But we still cannot say this for sure. Scientific studies are still ongoing and the outlook is good.

We calculate you can save up to £3,800 a year by making the switch to vaping depending on the amount you smoke and current expenditure of cigarettes.

The most recent studies have shown that the risk of passive vaping is very low compared to that of passive smoking.

We as a company have always had a very strict over 18 policy. Now it’s the law, so is illegal to supply vaping products to anyone under the age of 18.

This can depend on a range of factors, but we’re here to make this decision easier for you with our simple vape pod kits to choose from, If you’re still feeling stuck, you can always give us a call.

MTL stands for ‘mouth to lung’ – this style of vaping is most similar to the way in which you would smoke a regular cigarette. This style of vaping is best for new vapers.

DTL stands for ‘direct to lung’ and differs to the MTL style of vaping – you inhale the vapour direct to your lungs without holding it in your mouth, this creates those bigger plumes of vapour you sometimes see.

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