Delivery & Returns


All of our orders are sent out by Royal Mail, if your order is of a high value we may opt to add Recorded Delivery, or the ‘Signed For’ service at our discretion.


UK Mainland & NI

*Royal Mail 2nd Class non tracked – £3.00

*Royal Mail 1st Class Tracked – £4.83 (ex. VAT)

EU Countries

*Royal Mail 1st Class Tracked (EU) – £14.99 (ex. VAT)

Rest of the World

*Worldwide Royal Mail 1st Class Tracked – £19.99 (ex. VAT)

*Shipping costs are based on parcel maximum weight of 2 Kilograms, should your parcel weight be more than 2kg we will split your parcels to ensure safe delivery.


We like to reward our customers, so if your order comes to £40.00 or more, delivery is on us! The free shipping service is sent out 1st Class, Royal Mail (UK Mainland & NI)

If you order before 1pm, delivery is usually next day (including Saturdays). However we cannot guarantee this, as once the parcel leaves us it’s down to the Royal Mail to deliver your vape mail. If your vape mail hasn’t turned up next day, don’t worry, in 99% of cases it will arrive the next day. If your item(s) still have not turned up after 4 working days, please get in touch so we can rectify the problem. You can contact us by clicking here.

Click & Collect

We now provide a click and collect service from our Spondon Store, each collection window is 15 mins. You are required to provide your invoice upon collection either in print or on your mobile device. Upon entering the store show your invoice, and a staff member will present your items.

Due to Covid Restrictions all members of the public must follow your chosen allocated time slot. If you are delayed for any reason or need to change your pickup date and time, please call our Spondon store on  01332 987 597 to rearrange.

Product Returns

To Arrange a product return, please call our Dispatch Department on the following number: (01332) 987 597. They will arrange a return number for your product.

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